Quality Monitor Program

Gold Choice provides multiple levels of interaction.  Each neighborhood is assigned a quality monitor that looks for areas of improvement, engages each resident that day making sure to address potential concerns before they become challenges. With a list of more than ten important points to address, these monitors check with residents about how they’re doing, invite them to activities, make sure their personal spaces and neighborhood common spaces have been attended to, and take note of any obvious changes in status that our Resident Services Care Team may need to investigate further.

Designated Care Team Members

Our community is divided into ‘neighborhoods’ that encourage more social interaction between residents in that neighborhood. It helps improve overall well-being. What’s more, every neighborhood has a Designated Care Team Member who exemplifies the level of care and attentiveness we always strive for by overseeing the daily needs of our residents. By having the same care team member serving a neighborhood, when possible, helps us provide the highest quality of comfort, and address resident needs in a timely manner. We believe that when possible, having the same care team member from day-to-day provides the highest quality of comfort and provides a greater chance that small changes in well-being are noticed and will be addressed sooner.

The Resident Services Manager and the Designated Care Team Member work together to ensure that residents needs are addressed in a timely manner.